Return Policy
Return & Refund Policy
At Covermonk, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.
7-Day Return Policy
You can request a return within 7 days of receiving your order if:
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You received a damaged product.
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You received a defective product.
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You received the wrong item.
Return Eligibility
To be eligible for a return:
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The return request must be made within 7 days of delivery.
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The product must be unused and in its original condition.
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It must be returned with the original packaging.
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Proof of the issue (photos or an unboxing video) may be required for verification.
Non-Returnable Items
Returns are not accepted for:
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Products damaged due to misuse or improper handling.
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Minor color differences caused by screen settings or lighting.
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Orders placed with an incorrect mobile model selected by the customer.
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Normal wear and tear after use.
Refund Process
Once your returned item is received and inspected:
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If approved, your refund will be processed to your original payment method.
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Refunds are typically completed within 5–7 business days after approval.
For Cash on Delivery (COD) orders, the refund will be transferred to your provided bank account or UPI ID.
Replacement Policy
If you receive a damaged, defective, or incorrect product, we will arrange a replacement at no additional cost (subject to verification).
How to Request a Return
To initiate a return, please contact our customer support with:
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Order Number
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Your Name
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Photos or an unboxing video showing the issue
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A brief description of the problem
Our support team will guide you through the return process.
Contact Us
If you have any questions about our Return & Refund Policy, please contact our customer support team.
Thank you for shopping with Covermonk! 💛